update on sear's repair...they still don't

I talked to Sear's again today. They still can't tell me why no one showed up to fix my oven on Saturday. I told them I would be home Friday morning, until 10 am. They said, "Okay, we'll schedule you for Friday morning but we can't promise the technician will be there before 10. It all depends on routing." I continue to be astounded at the depths of their poor customer service. If they really gave a damn, they would have called me first thing Monday morning with an explanation and a guarantee. It's amazing to me they are still in business.