Imagine my surprise when the price extended did not include 40% off. The darn thing is a full body, hooded suit with mitten cuffs and feet. It's fleece. If it's not "outerwear", I clearly don't know what is. What would one put over it? Kevlar?
Too annoyed to even argue, I bought the damn thing and resolved to look it up on-line. Nope, it's not "outerwear" on-line either. Once again, against my better judgement, I wrote to customer service and asked them why. Silly me, I expected a real explanation. This is what I got:
Thank you for your e-mail regarding the Hooded Footed Fleece One-Pieces
for Baby not being part of our outerwear sale. We would like to
apologize for the disappointment you have experienced with our services.
Please know that our goal here at oldnavy.com is to exceed our
customers' expectations. We're sorry that, in this instance, we clearly
did not meet yours, and hope that you will give us another opportunity
in the future.
Sorry Old Navy, but that was your "another opportunity". Don't bother "exceeding my expectations". Try just not pissing me off, for a change. I'm really done this time. Fool me once, and all that.